Cancellation policy

How subscriptions work

When you subscribe, you authorize us to charge your payment method automatically at the frequency you choose (for example, every 2 or 4 weeks) until you cancel. The price, frequency, and next billing date are shown at checkout and in your account. Each shipment is charged when it's processed.

Cancel anytime

There are no contracts, minimums, or cancellation fees. You can cancel online at any time by logging in to your account at blacker.coffee and selecting Manage Subscriptions. You can also cancel by emailing boz@blacker.coffee with the name and email on your account.

Timing

To avoid being charged for your next shipment, cancel at least 48 hours before your next billing date. Cancellations made after that point take effect after the upcoming shipment. You'll receive an email confirming your cancellation.

Skip, pause, or change

Don't need coffee right now? You can skip a delivery, pause, or update your payment method from your account at any time. To change your coffee, grind, or delivery frequency, email boz@blacker.coffee and we'll update your subscription for you.

Price changes

If the price of your subscription changes, we'll email you before your next charge at the new price, giving you time to cancel or make changes.

Failed payments

If a payment fails, we'll notify you and retry. If payment can't be completed, your subscription may be paused until your payment information is updated.

Refunds

Cancelling stops future charges; it doesn't refund shipments already processed. Those are covered by our Refund Policy.