Refund policy

We want you to love every cup. If you're unhappy with your coffee for any reason within 30 days of delivery, reach out and we'll either refund you or send you a fresh replacement — your choice.

Damaged, lost, or incorrect orders

If your order arrives damaged, goes missing in transit, or isn't what you ordered, email us within 14 days of the expected delivery date with your order number (and a photo, if damaged). We'll make it right with a replacement or a full refund.

Flavor defects

If something tastes off, we may ask you to send the coffee back (we'll cover return shipping) so we can test it and find out what happened. We take quality seriously and want to learn from every bag.

Subscriptions

Subscription shipments are covered by this same satisfaction guarantee. Charges for a shipment that has already been processed can't be reversed by cancelling, but if you're unhappy with what you received, contact us and we'll take care of you. See our Subscription Cancellation Policy for how to stop future charges.

Wholesale

Wholesale orders are governed by the terms of your wholesale agreement.

How refunds are issued

Approved refunds go back to your original payment method. Depending on your bank, it may take 5–10 business days to appear.

Contact

Email boz@blacker.coffee or write to us at:
The Blacker the Coffee Co.
731 DUVAL STATION ROAD SUITE 107-157 JACKSONVILLE, FL 32218